SALE NOW ON! BUY NOW PAY LATER WITH ZIP MONEY & AFTERPAY

My Wishlist (0)
Compare (0)
Item(s)
Your cart(0)
Your shopping cart is empty!
Continue shopping

Australian Owned

02 8747 0325
Australia’s

#1 Dobinson’s Distributer

Top Sellers

Refund Policy

MYTUFF4X4 Refund and Returns Policy

At MYTUFF4X4, trading as MB MECHANICAL REPAIRS PTY LTD (ABN 86 149 871 223) (“Mytuff”, “we”, “us”, “our”), we are committed to providing you with the best shopping experience. While we strive to ensure only the highest quality products are sold through our website, we understand that returns may occasionally be necessary. This policy outlines the conditions under which returns, refunds, and exchanges are processed.

This policy is designed to complement your rights under the Australian Consumer Laws and is not intended to replace or exclude them.

Circumstances for Refunds/Exchanges

We will provide refunds or exchanges in the following circumstances:

  • Incorrect Item Received: If the product is the wrong size, colour, or does not reasonably match the advertised description, you may request a refund or exchange. Supporting evidence, such as photos, may be required.
  • Item Not Delivered: If your order fails to arrive due to issues with the shipping carrier, we will work to resolve the matter, including providing a refund or replacement where applicable.
  • Faulty or Damaged Items: If an item is found to be faulty or damaged upon arrival, you must notify us within 7 days of receipt. Photos of the damage may be requested, and the item may need to be returned.
  • Manufacturer’s Warranty Issues: Products covered under specific manufacturer warranties must follow the terms of those warranties.

Non-Refundable Items

We do not offer refunds or exchanges for:

  • Gift cards or vouchers.
  • Items that have been misused, used abnormally, or not as intended.
  • Products that have been modified, colour-coded, or specially procured.
  • Items with visible damage caused by the customer.
  • Pre-Ordered Parts (See below for details).
  • Items returned after 14 days from the date the tracking number was provided.

Non-Return Policy for Pre-Ordered Parts

At MYTUFF4X4, we strive to provide you with high-quality products and excellent customer service. Please note the following terms regarding parts that are pre-ordered or not in stock:

  • Pre-Ordered Parts: Parts that are not in stock and are ordered on your behalf will require full payment in advance. These items are specially sourced or ordered from our suppliers and are considered final sale upon purchase.
  • Non-Returnable: Due to the nature of these pre-ordered or out-of-stock parts, they are not eligible for return, exchange, or refund once the payment has been processed.
  • Customer Responsibility: It is the responsibility of the customer to ensure that the part being ordered is the correct one for their needs. Please carefully check part compatibility before proceeding with the order.
  • Exceptions: In the unlikely event that a part is found to be defective or damaged upon arrival, please contact us immediately, and we will assist you with a resolution, including arranging for a replacement if applicable.
  • By completing your purchase, you acknowledge and agree to the non-returnable nature of these pre-ordered parts.

If you have any questions or concerns, please feel free to contact us before completing your purchase.

Returns and Restocking Fees

  • Change of Mind Returns: Returns for change of mind are accepted within 14 days of receiving your item. A 25% restocking fee will be deducted from your refund. Items must be returned in their original condition, including unopened packaging. Shipping costs for returns are the responsibility of the customer.
  • Pre-Assembled Products: Returns containing pre-assembled items (e.g., struts) will incur an additional $165 handling fee in addition to the restocking fee.
  • Shipping Costs and Fees: Express shipping fees and third-party payment gateway fees (e.g., PayPal or credit card fees) are non-refundable.

Return Process

  • Request a Return: Email info@mytuff4x4.com.au with your order details and reason for return. We will issue you a Return Merchandise Authorization (RMA) number and the return address.
  • Pack and Ship: Items must be securely packed to prevent damage during transit. Customers are responsible for return shipping costs unless the return is due to our error.
  • Inspection and Refund: Once we receive and inspect the item, refunds will be processed within 5 business days, excluding any applicable fees.

Damaged or Missing Items

  • Damaged on Arrival: If a shipment is visibly damaged, refuse the delivery and notify us immediately. If the shipment appears fine but is damaged upon opening, contact us within 7 days with photos and your invoice number.
  • Missing Items: If items are missing from your order, notify us within 7 days to resolve the issue.

Warranty Information

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to meet acceptable quality standards and the failure does not constitute a major failure.

Cancelling Orders

  • Before Shipment: Orders can be cancelled prior to shipment by contacting us with your invoice number. Cancellations will incur a $20 administration fee.
  • Pre-Assembled Orders: Orders containing pre-assembled items cancelled after packing will incur a $165 handling fee in addition to the restocking fee.
  • After Shipment: Once an order has been shipped, it must follow the returns process outlined above.

For further assistance, contact us at info@mytuff4x4.com.au. We appreciate your business and strive to ensure your satisfaction with every purchase.

img01